Welcome to Melba's Privacy Policy. Thank you for taking the time to read it. We thank you for the trust you have placed in us by sharing your information. Please know that at Melba, your privacy is our top priority. This starts with making sure you understand what information we collect, why we collect it, how it is used, and how it is used.
Who are we?
Teasy is the trade name of the simplified joint stock company of the same name, registered in France under SIREN 904449568.
Our head office is located in Paris, at 56 rue de Maubeuge (75009)
You can contact us directly by email at: contact@melba.app
Where does this privacy policy apply?
This Privacy Policy applies to websites, applications, events and other services operated by the Melba brand.
What information do we collect?
We collect and process the following personal data about you:
- General data and contact information (e.g. first name, phone number)
- Contractual data (e.g. services or prices used) if a contract exists
- Usage data (e.g. listened contents)
- Content data (e.g. contact form or user profile entries) if you provide content
- Payment information (e.g. bank account or credit card information)
How do we use this information?
The main reason we use your data is to provide and improve our services. In addition, we use your information to help protect you and to provide you with advertising that may be of interest to you. Please read on for a more detailed explanation of the various purposes for which we use your data, as well as some concrete examples.
To administer your account and provide you with our services
- Create and manage your account
- Provide you with customer support and respond to your requests
- Process your transactions
- Communicate with you about our services, including order management and billing
To ensure a consistent experience across all your devices
- To link the different devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking device and browser data, for example, when you log in to your account on different devices or by using partial or full IP address, browser version, and other similar data on your devices to help identify and link them together.
To provide you with relevant offers and advertising
- To administer sweepstakes, contests, discounts or other offers
- To develop, present and track content and advertising that may be of interest to you on our services and on other sites
- To communicate with you via email, phone, social networks or mobile devices about products or services that we think may be of interest to you
To improve our services and develop new ones
- To administer focus groups and surveys
- To conduct research and analyze user behavior in order to improve our services and content (for example, we may decide to modify the look and feel or even significantly change a feature based on user behavior)
- To develop new features and services (for example, we may decide to develop a new feature based on user interests in response to user requests).
To prevent, detect and combat fraud or other illegal or unauthorized activity
- To address ongoing or suspected bad behavior on and off the platform
- To perform data analysis to better understand and design countermeasures against such activities
- Retain data associated with fraudulent activity to guard against recurrence
To ensure legal compliance
- Comply with legal requirements
- To assist authorities
- To enforce or exercise our rights, such as our terms of use
To process this information as described in this Privacy Policy, we rely on the following legal bases:
- Providing you with our services: Most of the time, we process your data to perform the contract you have with us.
- Legitimate interests: We may use your data where we have legitimate interests in doing so. For example, we analyze user behavior on our services to constantly improve our offerings, we suggest offers we think will be of interest to you, and we process data for administrative, fraud detection and other legal purposes.
- Consent: From time to time, we may ask for your consent to use your data for certain specific purposes. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
How do we share your data?
We share certain user data with service providers and partners who assist us in operating our services
With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, data analysis, customer support, marketing, advertising, payment processing, and security operations.
We may also share data with partners who distribute and assist us in promoting our services. For example, we may share limited data about you in an aggregated, human-readable form with our advertising partners.
We conduct a rigorous screening process before hiring any service provider or working with any partner. All of our service providers and partners must adhere to strict confidentiality obligations.
Where required by law
We may disclose your data if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, governmental or judicial investigation or other legal requirement; (ii) to assist in the prevention or detection of unlawful activity (subject in each case to applicable law); or (iii) to protect the safety of any person.
To enforce our rights
We may also share data: (i) if disclosure would reduce our liability in actual or potential legal proceedings; (ii) as necessary to protect our rights and the rights of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
With your consent or at your request
We may seek your consent to share your data with third parties. In such cases, we will make it clear to you why we need to share the data.
What are your rights?
We want you to be in control of your data, and that is why we have provided the following tools:
6.1 Access/Update Tools in the Service
Account tools and settings that help you access, correct, or delete the data you have provided to us that is associated with your account, accessible directly in your profile. If you have any questions about these tools and settings, please contact our team at contact@melba.app
6.2 In-App Permissions
Mobile platforms have authorization systems for specific types of data and notifications, such as address book, location-based services and push notifications. You can change your settings on your device to either consent or object to the collection of data or the display of related notifications. Of course, if you do so, some services may lose some of their functionality.
6.3 Deletion
You can delete your account by using the corresponding feature directly on your profile. By deleting your account, we will delete all your data within 48 hours of your request.
6.4 Viewing your data
Applicable data protection laws may give you the right to see the personal data we hold about you (depending on the country, this right may be called the right of access, portability or a variation of these terms). You may request a copy of your personal data by contacting us at contact@melba.app
6.5 Updating your data
If you believe that the information we hold about you is inaccurate or that we no longer have the authority to use it and you wish to request its correction, deletion or refusal to process it, please contact us at contact@melba.ai
6.6 Uninstall
You can stop all data collection by an application by uninstalling it using your device's standard uninstall process. If you uninstall the application from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to reassociate this identifier with your previous transactions and activities.
6.7 Liability
In some countries, including the European Union, you are entitled to lodge a complaint with the relevant supervisory authority if you have concerns about the way we process your personal data. The supervisory authority to which you can lodge a complaint may be, among other things, the authority of your habitual residence, where you work or where we are established.
How do we protect your personal data?
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal data.
We regularly monitor our systems for vulnerabilities and potential attacks and also regularly review our data collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security in our systems.
How long do we keep your data?
We keep your personal data only as long as we need it for legitimate business practices and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a security retention window of one year after the account is deleted. During this period, account data will be retained.
In practice, we delete or anonymize your data when you delete your account (following the security retention window) or after two years of continuous inactivity, unless
- we need to keep it to provide evidence of our compliance with applicable law (for example, records of consents to our Terms of Use, Privacy Policy and similar consents are kept for 5 years) ;
- there is an unresolved issue, claim or dispute that requires us to retain the relevant information until it is resolved; or
- the data needs to be retained for our legitimate business interests, such as preventing fraud and improving user safety and security. For example, data may need to be retained to prevent a user who has been banned for unsafe behavior or security incidents from opening a new account.
Please keep in mind that while our systems are designed to complete data deletion processes in accordance with the above guidelines, we cannot guarantee that all data will be deleted within a specific time frame due to technical limitations.
How to contact us?
If you have any questions about this Privacy Policy, you can contact us as follows
By email: contact@melba.app
By mail :
Teasy
56 rue de Maubeuge
75009 Paris
How to contact the CNIL?
- On the CNIL website:
- in certain specified cases, through the online complaint teleservice (https://www.cnil.fr/fr/plaintes);
- in "other cases" not covered by the teleservice, through the "Need help" (https://www.cnil.fr/cnil-direct?visiteur=part&cnilContactSourceURI=plainte)" service, which will allow you to access the complaint form at the bottom of an answer to a question.
- By mail by writing to : CNIL - Service des Plaintes - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
Because we are constantly looking for new and innovative ways to help you connect with other users, this policy may change from time to time. We will notify you in advance if significant changes are planned so that you have time to review these changes.
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